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How We Protect Your Personal Data

At www.sbobet.com, your personal information is handled with clear rules around collection, storage, and access — so you always know what we hold and why.

Data encrypted at rest and in transitDANA, OVO, GoPay, QRIS transaction privacyAccount data access on requestCookie controls in your settings24/7 privacy support channel

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What Data We Collect and Why

www.sbobet.com Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the information you provide when opening an account — full name, email address, date of birth, and the payment method details you enter when using DANA, OVO, GoPay, or QRIS. Transaction records tied to these rails are retained to resolve disputes and meet financial-reporting

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requirements. We also collect device identifiers, IP addresses, and session logs to detect fraud and maintain account security. Behavioural data such as pages visited and bet history is used solely to improve your experience on our platform. We do not sell or rent any personal data
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to third parties. Eligibility to use this platform depends on local law, and the data we collect and share is governed by applicable regulations in your jurisdiction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have questions about this policy, want to request a copy of your data, or need to report a concern, our privacy support team is available around the clock.

Live Chat Start a live chat session directly from your account dashboard — available 24 hours a day, seven days a week. Our team can verify your identity and process data requests in the same session.

Email Support Send a detailed privacy request to our dedicated email address. Include your registered account email and a description of your request; we aim to respond within one business day.

In-App Help Centre Open the Help Centre from the main menu, select 'Privacy and Data', and submit a structured request form. This route automatically links your account record so we can action it faster.

DATA HANDLING PRACTICES

Six Ways We Secure Your Information

Security is built into every layer of how we operate — from the moment you enter your QRIS details to the moment a withdrawal confirmation lands in your GoPay wallet.

Encryption Standards

All data transmitted between your device and our servers is protected with TLS 1.3 encryption. Stored account details — including payment method references for DANA and OVO — are encrypted at rest using AES-256.

Cookie Management

We use strictly necessary cookies to keep your session active and analytical cookies to measure page performance. You can adjust cookie preferences at any time from the Privacy Settings panel inside your account.

Account Access Controls

Your account is protected by password authentication and optional two-factor verification via SMS. We log every login attempt, successful or failed, and alert you by email if an unfamiliar device accesses your account.

Data Retention Policy

We retain your personal data for as long as your account remains active and for a defined period after closure, as required by financial regulations. Once the retention window closes, data is securely deleted from our systems.

Third-Party Sharing

We share only the data required to process your DANA, GoPay, or QRIS transactions with the respective payment processors. We do not share your data with advertisers or unrelated third parties under any circumstances.

Your Right to Access

You may request a full export of the personal data we hold about you at any time via live chat or email. We will deliver the export in a structured, readable format within the timeframe required by applicable law.

Privacy Policy: Common Questions

Below are the questions we hear most often from Indonesian customers about how their data is managed on our platform. If your question is not covered here, reach out through live chat and our privacy team will respond within 24 hours.

We collect your name, email address, date of birth, and the payment details you enter — such as your DANA or OVO account identifier. We also record your device type, IP address, and session activity to keep your account secure.

Your QRIS and GoPay transaction references are shared only with the payment processor required to complete your deposit or withdrawal. We do not share this data with advertisers, data brokers, or unrelated third parties.

We retain your account data for the period required by applicable financial regulations after account closure. Once that window expires, your personal information is permanently deleted from our active and backup systems.

Yes. Start a live chat session or send an email to our privacy team with your registered email address and request type. We will compile and deliver a full data export in a structured format within the legally required timeframe.

Log into your account, navigate to the Account Settings section, and edit your profile details directly. For changes to identity-verified fields — such as legal name — contact our support team via live chat to complete the process securely.

We use strictly necessary cookies for session management and analytical cookies to understand platform performance. Open the Privacy Settings panel inside your account to review active cookies and adjust your preferences at any time.

This policy applies to all accounts registered on our platform. Access and eligibility depend on local law in your jurisdiction. If you are accessing from outside Indonesia, the same data protections apply, but local legal requirements may affect certain rights.

How We Protect Your Personal Data

How to Contact Us About Your Data

Six Ways We Secure Your Information

Encryption Standards

Cookie Management

Account Access Controls

Data Retention Policy

Third-Party Sharing

Your Right to Access

Privacy Policy: Common Questions

01 What personal information does www.sbobet.com collect when I open an account?

02 Is my QRIS or GoPay transaction data shared with anyone?

03 How long do you keep my data after I close my account?

04 Can I request a copy of all the data you hold about me?

05 How do I update or correct personal information on my account?

06 What cookies does www.sbobet.com use and how do I control them?

07 Does this Privacy Policy apply to users outside Indonesia?

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